Return & Exchange Policy

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

 

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

 

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).

 

We do not refund orders for buyer’s remorse or for incorrect sizing so please be sure to check the sizing chart before purchase.

 

For custom pieces or jewelry, if damage occurs during shipping please document with picture. All custom orders over $500 will require signature upon delivery to ensure the order is received. 

 

To inquire further please email shoshonihostler@gmail.com.  

 

Wohk-klaw’ Thank you